Refunds, deposits, and missed sittings
These rules apply to inventory planning sittings quoted in lari. They do not describe goods, subscriptions, or warehouse labour, because we do not sell those.
Eligibility
A refund may apply to a deposit or a fee paid for a named engagement: a Visual Stock Review, replenishment calendar, slow-mover review, open-to-buy sitting, or cycle-count map. Travel fares already spent are treated separately below.
Timeframe
Ask in writing to info@stack-layerbase.digital. We answer refund questions within five working days. If a refund is due, we return the money within fourteen working days after we agree the amount.
Full refund
You receive a full refund of the deposit if you cancel in writing more than five working days before the agreed aisle walk or first working sitting, and we have not yet copied your records or begun drawing. If we have to cancel because illness or a blocked road prevents the walk and we cannot offer a new date within twenty-one days, you may choose a full refund of sums paid for that engagement.
Partial refund
If you cancel between five working days and the morning of the walk, we keep 40 percent of the quoted fee (the deposit) for time already reserved, and return any larger sum you have paid. If records arrived and intake has started but no pictures have been delivered, we keep a fair portion for hours already spent, not less than the deposit, and return the rest of any balance paid.
Non-refundable items
Travel fares and lodging already bought for a site outside Tbilisi are not refundable once purchased, unless the carrier refunds us, in which case we pass that amount on. Printed extra copies of sheets, if you asked for them after delivery, are not refundable once printed.
Work already started
Once pictures, a calendar, an open-to-buy sheet, or a count map have been delivered, the fee for that deliverable is earned. We do not refund because you later disagree with a markdown candidate or keep a dead SKU on the shelf. A factual error in a floor sketch that we caused will be redrawn at no charge; that is a correction, not a refund.
No-shows and rescheduling
If nobody with keys meets us for an agreed aisle walk, and you have not written the day before, the visit is a no-show. The deposit is kept. We will offer one new date; a second missed walk is charged as a new travel day. Rescheduling with at least two working days’ notice is allowed once without a fee. Further moves may add a small desk charge stated in writing.
Deposits
The 40 percent deposit holds the dates. It is applied to the fee. It is not an extra charge. It is refundable only as described above.
Method
Refunds are paid by the same method as the original payment where the bank allows, otherwise by bank transfer in Georgian lari to an account you name. We do not refund in goods or in extra unpaid sittings unless you ask for that instead of money.
Who to write
Refund requests: info@stack-layerbase.digital, or the desk at Level 8, 72 Aghmashenebeli Avenue, Tbilisi 0102, telephone +995 32 555 8700. Name the engagement, the date, and the amount you believe should return.